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What device are you using and has been updated to the most recent version. Websep 29, 2021 · when i turn on the television, and click on the spectrum tv app, i get an error message with the reference code : Have you gone into. Webaug 2, 2022 · i'm getting a reference code when i try to open my spectrum tv app on my apple tv. It had been working fine for a week but now isn't connecting. Webi had the same problem. Basically, you need to reset your modem. If that doesn't work, i suspect you may need to contact the spectrum support team. Webjan 30, 2021 · you simply need to contact the spectrum tv support team, and they'll fix the issue for you. Here are the general tips to fix the problem in the meantime.